Shipping Policy - Jackie Jacobson Art

Shipping Policy

Thank you for visiting and shopping at Jackie Jacobson Art. 

 

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

 

Shipping rates are FREE for all orders on Jackie Jacobson Art.

 

Shipping carriers

        1- USPS Standard Ground Shipping

        2- UPS

Shipment to P.O. boxes or APO/FPO addresses

 

Jackie Jacobson Art ships to addresses within the continental US, and APO/FPO/DPO addresses.

 

Shipment Confirmation and Order Tracking

 

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

Damages

 

Jackie Jacobson Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

 

We currently do not ship outside the continental US.

 

Incorrect Shipping Addresses and Refused Delivery

 

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

 

Jackie Jacobson Art will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

 

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

 

Call 1-760-831-1190  

Or alert us at jackie@jackiejacobson.com 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.